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I do not like collecting peoples information, so i will not ask you to fill in any forms. If you have any questions or feedback, Please email me at.

lsmetalcrafts@gmail.com

Delivery and Return information

Shipping cost for all small items is £4.99. Metal items are heavy, but mine are also fragile. Hence the extra effort and costs in packaging. Most customers purchase more than 1 item. I would rather charge a single postage charge than increase the cost of each item. I believe this is fairer for the customer.

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I do my best to use environmentally friendly and recycled materials where I can. 

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Postage costs for my small Bonsai trees is £15.00, £30.00 for Medium Trees. Unfortunately, I have to add this to help cover the cost of posting a large and fragile item. The trees postage boxes may need a wooden base or sides to help protect the delicate leaves.

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​I do my best to keep the cost of my trees to a minimum. Collection from the location where they are displayed will be free. If you wish to collect a Tree, please contact me via Email to arrange this so we can deduct postage costs.

Thank you for understanding.

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I use Royal mail to ship my items. Orders are usually dispatched 2-3 days after order is received if the item is in stock. UK Only, excluding Northern Ireland. Unfortunately, due to recent legislation changes, small mainland UK business are no longer allowed to ship to N Ireland without a very costly licence. Sorry...

Cancellations and Returns

If you decide you no longer want an item you have ordered and wish to cancel please contact me via email to discuss.

There will be a small handling charge deducted from the refund to cover the expenses the website provider charges for the transaction processing.

If the item you have ordered is built to order or bespoke such as Bonsai Trees, there will be other charges and deductions from the total returned. To cover lost time and materials as these items are time/money intensive.

If you are wishing to return an item, please contact me via email to discuss the process.  

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